Privacy Policy

We at XPEL Malaysia (referred to as “XPEL Malaysia,” “we,” “us,” or “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of personal information we may collect from you or that you may provide when you visit our website, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this website, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our website. This Privacy Policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check this page periodically for updates.

1. Collection of Personal Information

When you make a purchase from our store, we collect the personal information you provide, including but not limited to:

  • Name

  • Delivery Address

  • Email Address

  • Telephone Number

  • IP Address

We may also collect information about your device and browser for analytics purposes. With your permission, we may send you marketing emails about our store, new products, and other updates.

We collect this information to:

  • Process and complete transactions

  • Arrange for delivery or returns

  • Provide customer service and support

  • Improve website functionality and user experience

  • Communicate with you about your orders and our services

2. Consent and Managing Your Preferences

By providing us with personal information to complete a transaction, verify your payment method, or arrange for a delivery, you consent to our collecting and using it for that specific reason only.
If we ask for your personal information for a secondary reason (e.g., marketing), we will either ask for your explicit consent or provide you with an option to decline.

You may withdraw your consent at any time by contacting us at xpel@winshield.com.my or mailing us at:
139, Jalan SS 2/24, SS 2, 47300 Petaling Jaya, Selangor, Malaysia.

3. Disclosure of Personal Information

We may disclose your personal information if required by law or if you violate our Terms of Service. We do not sell, rent, or trade your personal information to third parties.

4. Hosting and Data Storage

Our store is hosted on WordPress.org. Your data is stored through WordPress’s secure data storage systems and protected by firewalls. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

5. Third-Party Services

We may share your information with trusted third-party service providers (such as payment gateways and delivery partners) only to the extent necessary to perform the services requested. These providers have their own privacy policies and may be located in other jurisdictions. We encourage you to review their policies for more information.
Once you leave our website or are redirected to a third-party platform, you are no longer governed by this Privacy Policy.

6. Security of Your Personal Information

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.
Credit card information is encrypted using SSL technology and stored with AES-256 encryption. Although no method of online transmission or storage is completely secure, we follow PCI-DSS standards and implement additional measures to safeguard your data.

7. Age of Consent

By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use our site under your supervision.

8. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. If there are material changes, we will indicate the update on this page to keep you informed about the data we collect and how we use it.
If our business is acquired or merged with another entity, your information may be transferred to the new owners.

9. Return and Exchange Policy

We reserve the right to modify our return and exchange policy without prior notice. Please review the terms below carefully:

We do not allow refunds or exchanges for:

  • Change of mind or interest

  • Customer order errors

Customers are responsible for checking product quantity and quality upon delivery. Any issues must be reported within 5 working days of receiving the order.

We allow refunds for:

  • Delivery discrepancies or failure by our logistics partner

  • Delayed delivery beyond the scheduled date

  • Order cancellation by XPEL Malaysia due to exceptional circumstances

  • Incorrect quantity or missing items

We allow exchanges for:

  • Delivery discrepancies or incorrect items received

  • Defective products or those with manufacturing issues

To request a refund or exchange, please email us at xpel@winshield.com.my with clear photos of the invoice and all received items. For defective products, include the product’s batch code and description of the defect.
Items must be returned in original condition. We will not accept goods that show signs of use or are nearly empty.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, or wish to access, correct, or delete your personal information, please contact:

Privacy Compliance Officer

Email: xpel@winshield.com.my
Address: 139, Jalan SS 2/24, SS 2, 47300 Petaling Jaya, Selangor, Malaysia

By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.